FAQs
Q: What is your return policy?
A: Please refer to our full return policy HERE.
Q: How do I start a return?
A: Please start your return through our Happy Returns Portal.
Q: Can I contact customer service?
A: Of course! Our customer service team is here to answer any and all questions you may have about products and/or order details. Please note that our customer service business hours are 9 am - 5:30 PST Monday-Saturday. Although we will try to respond to your email as quickly as possible, please allow 24 business hours for us to respond. Follow ups will not be responded to any faster. Email us at help@ChristinasBoutiques.com or use the "Chat" feature on the bottom right side of our website.
Q: I need to change something with my order. How do I go about this?
A: Once an order is processed and submitted, we are unable to make any changes. You will be able to return your unwanted items (unless they are final sale) if you do so before the 21 day mark. But you can always email us help@christinasboutiques.com
Q: Can I cancel or edit my order?
A: If we are able to catch your order before we start processing, we will be happy to issue you a refund minus a 10% restocking fee for the credit card fees.
We know you want your order fast so as soon as you place your order, we are on it! Regrettably, this means that we cannot make any changes to your order. This can include but is not limited to:
- Adding/Removal of a Discount Code
- Billing or Shipping Address Update
- Shipping Method Change
We welcome you to return items in accordance with our easy returns center.
Q: What is Route?
A: Route is a shipping insurance company that offers shipping protection and a mobile app that allows you to visually track all of your online orders in one place. Route Package Protection covers lost, stolen, and damaged items.
Facebook & Instagram orders
Orders that are placed through Facebook and Instagram CANNOT be edited. This includes:
- Adding/Removal of a Discount Code
- Billing or Shipping Address Update
- Shipping Method Change
- Color or size change of an item
- If you have not received your refund within 48 hours please email help@ChristinasBoutiques.com
Q: When can I expect my return to be processed?
A: Returns are now automatically processed once received at a Happy Returns Bar or returned via mail. If you have not received your refund within 48 hours please email help@ChristinasBoutiques.com.
Q: I signed up for your email list to receive the 15% code for first time customers, but haven't received it. What now?
A: Please check your junk mail as first time emails tend to end up there. Be sure to double check the email address you gave as well. If you still do not receive the code, please email us at help@ChristinasBoutiques.com.
Q: I forgot to add my discount code before checkout. Can you do it for me?
A: Unfortunately, our system does not allow us to retroactively apply codes. We are unable to adjust payments/pricing after an order is submitted. Please be sure to take your time and ensure all codes, credit, & discounts are applied before you hit "submit". If you forgot to use your discount code, it will still be valid to use on your next Christina's Boutique purchase.
Q: When is your Christina's Boutique physical store open for shopping?
A: Our store is open:
Monday thru Saturday: 9AM - 6 PM
Closed Sundays
Store Holiday Hours:
Fourth of July- CLOSED
Thanksgiving - CLOSED
Christmas Day- CLOSED
New Years Eve- CLOSEDNew Years Day- CLOSED
Christina's Boutique Store Address:
2852 G Street
Merced, California 95340
Q: Haven’t received your package from USPS yet?
A: We ship out packages within 1-2 business days of the order being received but have no control on when it will be delivered. We have noticed some packages go from label created to delivered. Please give USPS 30 business days to deliver your package. If you don’t receive your package after the 30 business days please email help@ChristinasBoutiques.com.
Lost Packages
Christina's Boutique cannot guarantee that your package will not be lost or damaged by the shipping service. If your package is lost please file a claim with the shipping company. Once packages are shipped from Christina's Boutiques and show delivered, it is your responsibility to contact the carrier.
Q: I have a question regarding fit/sizing. What should I do?
A: We're happy to help you find the perfect size! Also check out our exact size measurements found in the description of the product. You can email help@ChristinasBoutiques.com or send us a message via Facebook or Instagram if you have further questions.
Q: The item I want is out of stock. What should I do now?
A: We have been pretty successful when it comes to restocking our fast moving best-sellers. Click on the notify when back in stock button!
Q: When can I expect my items to ship?
A: Your order will be shipped within 1-2 business days of placing it during business hours (Monday-Friday 9 a.m. - 5 p.m.). If you place an order AFTER noon on Friday, you can expect it to ship out the following week.
Q: I live in the Merced, California area. Can I pick up in-person?
A: Our system automatically prepares orders for shipping so unfortunately we cannot allow anything to be picked up in-person. Worried about shipping? We try to keep our rates as low as possible AND shipping is FREE on orders of $100 or more. We also offer expedited shipping.
Q: I am not getting email notifications. Why is that?
A: Please triple check that the email address associated with your online order is correct. This is how you will be updated regarding order tracking, returns, account credits, etc.
Q: I have an Christina's Boutiques gift card. How do I use it?
A: Gift cards can only be used at ChristinasBoutiques.com! Simply add your gift card number to the box on the right hand side of the screen at checkout. Please note that once an order has been placed we will be unable to go back and apply your gift card for you. Please note that for privacy reasons, we do not have access to your gift card number or have the ability to look up the remaining balance. Gift cards do not expire and you do not need to log in/ have an account to use a gift card. You can checkout as a guest.